Villa Information Pack - Villa Information

We have tried to cover as many items as possible in this section. Should you have any other question or need some extra information please do let us know and we will endeavour to answer you as quickly as possible.

Air conditioning:
The system is fully automatic and was pre-set by the company for your comfort. You should not need to change the settings, as you will be comfortable with the AC set to 75 degrees in all weather conditions. If you set the AC bellow this temperature, then the unit may overload and the AC unit may freeze. If this happens, an engineer will need to call and fix the AC unit and all costs associated with such a call out will be your responsibility.
For the air conditioning to operate correctly, it is imperative that all windows, sliding patio doors and outside doors are closed. As our home is fitted with an automatic cut-out unit, then the AC will switch off whenever the patio door is opened.

Appliances:
For your comfort our Homes are fully equipped with modern appliances. They are very straightforward and easy to operate. For your convenience, you should find the instructions manual in one of the Kitchen drawers. American appliances are different from European appliances so please call our Cast Member if you are unsure how to operate any of the equipment.

• Dishwasher - Please make sure that you carefully load the dishwasher. Correctly stack all plates and cups and glasses to avoid breakage and charges to your security deposit. Be sure that cutlery does not rest on the base of the dishwasher as it could cause severe damage. Only use "automatic dishwasher" powder or liquid. Use of ordinary washing liquid or for hand easing dishes will result in a costly (to you) repair and possible flooding of the Kitchen with suds. If you are unsure which detergent to use, please ask.
  
• Waste disposal - To correctly operate the waste disposal unit in the sink, please run cold water before and during use. The power switch is on the wall close to the sink. Do not clog the unit putting into it items such as banana skins, onions, cigarette ends, tea bags, celery, bones, metal, plastic, string, corn husks, leaves or anything made of glass and never operate the waste disposal unit for longer than 20 seconds at a time. Please be careful and adhere to the instructions, as the cost of any repairs due to misuse will be deduct from your security deposit. And never, ever attempt to put your hands, fingers or any object inside the waste disposal while it is in operation. If an item needs to be retrieved from inside the unit, switch off first. If after clearing a blockage the unit does not operate, press the reset button on the underside of the disposal cylinder underneath the sink. If the problem persist, please place any food waste into a bin-liner temporarily, and call for assistance the next working day.
  
• Microwave - There is a microwave unit in the Kitchen. Please do not operate the microwave when it is empty or put any metal objects in. Only insert microwave safe food dish and check that the time you have set is correct for the cooking you are doing.
  
• Stove / cooker - To use the required ring, push in the knob and turn it to the desired temperature strength. To use the oven, select bake, which activates the bottom element. Select the desired temperature. To grill, turn the selector Knob to broil, select the desire temperature and leave the oven door ajar. For safety, ensure that no pan handles are facing outward and remove all items, once cooled, from the top of the stove when no longer in use. The ceramic top must be cleaned only with appropriate ceramic liquid. Can't be brushed nor scratched. You can clean the top range with detergent and paper towel.
  
• Refrigerator - This is a pre-set at the maximum efficiency setting so please do not adjust the switch. The fridge will have an automatic icemaker in the freezer compartment. To turn on, press the lever down. Once you have sufficient ice, lift the lever up.
  
• Washer and dryer - Please do not overload the washing machines or dryer as this may cause them to stop working or damage.

Electronics:
Television - Our home is supplied with at 5 TVs. All of them has remote control and are working perfectly. Please always use the remote control when you want to watch TV. And please don't take the batteries of the remote control to use anywhere else.

• Video / DVD - In the event of a malfunction, attempt to force a tape either into or out of the unit can cause severe damage. Please note that European type Pal-System tapes will not operate in any of our VCRs as we have type NTSC - System.
  
• Stereo system - For your comfort our home has a stereo system. Please don't move it out or away from its current location. And under no circumstances may it be taken out of the house.
  
• Sony playstation 2 - There is a playstation in bedroom 4 for your use.

Cable TV:
Your vacation home is supplied with cable television from Adelphia. Please see the separate sheet near TV for details of all the channels fed into the cable in the Kissimmee area. The number of channels in our villa is 100. If your picture is entirely snowy it is possible that the cable service has been interrupted due to construction work in the area, thunderstorms, etc. The cable company normally restores the service very quickly, but sometimes it may take a day or two for them to correct the problem.

Electricity:
Voltage in your vacation home including all outlets is 110 volts. Be sure to use the correct settings on your travel appliances, which must be dual voltage. If you need a plug adapter this can be purchased in store such as K-Mart, Wal Mart and Walgreen's.

Light switches:
For our Guests visiting from Europe and another countries, you may notice that the light switches work in reverse. On = Up and Off = Down . Also, designated light switches in some rooms are directly wired to an electrical socket. For example, if a table lamp is plugged into that socket, the wall light will operate the lamp.

Water:
The water in Florida is quiet safe to drink but can taste slightly chlorinated depending on location. If you prefer, bottled water is available at the supermarkets and is also sold in refillable plastic containers. In the home as a courtesy to us the owner, please don't leave water running unnecessarily as the water supply is metered and expensive. Thank You!

Supplies:
Although you may find initial small quantities of household supplies such as dishwashing powder, washing-up liquid, paper rolls, washing powder, scouring pads, garbage bags, etc., in your vacation home, these items are not as a rule supplied and one therefore the responsibility of the renters to obtain. At the end of your stay, please do not throw any such supplies away as the next incoming Guests will appreciate the start. Replacement light bulbs are our responsibility and you will find some extras in the pantry.

Bathrooms:
Some of our bathrooms have a built in extractor fan, which for your comfort we recommend that you turn it on at all times you are using the bathroom. The taps and shower control can be difficult to use at first if you are not familiar with the American way. Please either pull the central knob upwards or towards you and then turn to the left or right to vary the water temperature. To control the shower in our main bathroom when the bathtub and shower are combined, first locate the round fitting under the tap and then pull it down. The water pressure will then transfer to the shower.

Toilets:
It is very important that you do not try to flush anything other than toilet tissue down the toilet. The pipes on toilets in Florida are narrow by design, and will block! Therefore to avoid blockages and possible overflows, please do not flush any of the following products down the toilet: baby wipes, cotton wool, diapers (napes), personal hygiene products, sanitary towels, paper towels and plastic wrappers. If the system appears to be blocked please try and tear it with a plunger, which is supplied in the home and located in the master bathroom cabinet. In case the plunger doesn't work please call our management company at (407) 391-3295. Please note that the cost of calling a plumber due to misuse will be charged to your security deposit.

Furniture:
Never move furniture in your home. It has been carefully placed where it is for a reason. If you move it, damage may occur, and the cost will be charged against your security deposit. Our cleaning personnel are not furniture movers, and cannot move beds, sofas, tables and chairs back into the correct position after your stay. Regrettably, if we find that furniture has been moved during your stay, then a charge will be levied against your security deposit to cover the cost of a call out to reposition the furniture. If any damage occurs while the furniture is being taken back to its original place, the cost of repair or replacement will be chargeable.

Mattress:
Mattresses were made for sleeping and rest not to be used as a toy. Because they are soft some kids and even adults think to use them as a toy. Please talk with all in your party and let them know that use mattress as a toy can cause a serious accident or even break the mattress coils and this will be deducted from your security deposit.

Vertical blinds:
Vertical Blinds are quite delicate! To operate them, first open them up by pulling on the chain which can be found at one end. Secondly, pull on the cord which will slide them along the transverse rod. Never use force or you can damage the blinds. Its a good idea when leaving the home, to close all the blinds to help keep the house as cool as possible.

Candles:
In some rooms of our homes you will find decorative candles. They are there only for decoration purpose and should not be lighted on for any reason. In case there is a power outage you will find in the kitchen's pantry a flashlight, so candles should never be used. In case you use them we will deduct it from your security deposit.

Beach towels:
For our Guests comfort we provide Beach Towels that should be use only in our pool and inside the home if needed. We would respectfully ask you not to take any of our towels from the house to the beach and water parks. Thank You!