Terms & Conditions

(All bookings accepted by us are subject to these terms & conditions)

Booking procedure, payment terms and remittance
1.1 Guests should contact us to check availability and price.
1.2 Provisional bookings will be held for 5 working days during which time we must receive your completed booking form and reservation deposit of £200 / $300.
1.3 A booking will only be considered firm when the reservation deposit and booking form has been received and when we have confirmed the booking.
1.4 The balance is due 8 weeks before the date you arrive at the villa
1.5 Bookings made within 8 weeks of arrival are payable in full at the time of booking.
1.6 All prices are fully inclusive of tax and utilities
1.7 You may change your booking, in which case we will make every effort to accommodate any requests. There may be a charge for this service
1.8 Price includes one clean before arrival and one clean upon departure.

Security deposit
2.1 In addition to the rental charge a security deposit of UK£200 or US$300 is payable when the final balance is due - to cover breakages or damage to the premises and or contents and excessive cleaning costs other than those normally incurred in connection with the occupation of the premises. The deposit will be refunded within 2 weeks of vacating the villa, subject to deductions to cover the expenses mentioned above.

Cancellation
3.1 You may cancel the booking at any time subject to cancellation charges
3.2 Cancellation must be in writing, we reserve the right to cancel the booking if payment has not been received on agreed dates.
3.3 The following cancellation charges apply to all rentals:
Any cancellation 8 weeks or more - loss of full reservation deposit
4 to 8 weeks prior to arrival - 50% 0f total rental charge
Less than 4 weeks prior to arrival - 100% of total rental charge

3.4 If payments are made by credit card and subsequently cancelled, a 5% credit card commission charge will be made.

Cancellation by us
4.1 In the unlikely event of calculation by us we will refund you as soon as reasonably practical and fully refund you any moneys you have paid.

Accommodation
5.1 Subletting, sharing or assigning is strictly prohibited
5.2 The villa will be available to guests after 4.00pm Florida time on the day of arrival, unless otherwise agreed.
5.3 The villa must be vacated by 11.00am Florida time on the day of departure, unless otherwise agreed.
5.4 Only the persons shown on the booking form are permitted to stay in the property booked

Use of swimming pool and spa
6.1 Swimming pools and spa's can be dangerous and ours is not to be used by children without adult supervision.
6.2 No bubble bath or similar liquids are to be used in the pool or spa
6.3 For your own safety, glass or bottles are not allowed in the pool area or spa

Purchase of pool heat
7.1 In the event that weather conditions fall below fifty (50) degrees Fahrenheit, the pool heating will automatically shut off to prevent damage. No refund will be given in this event.
7.2 We find it unreasonable to expect to use the swimming pool while the outside ambient temperature is below fifty (50) degrees Fahrenheit.

Loss and damage
8.1 Any loss or damage incurred during the length of your stay to the villa will be reimbursed by the lead renter.
8.2 Any loss or damage costing above the security deposit will be fully reimbursed by the lead renter within 1 week (7 days) of departure.

Smoking
9.1 For the comfort and safety of guests, our villa is non smoking

Animals and pets
10.1 Animals and pets are not permitted in the villa

Insects and pests
11.1 Insects and pests are inevitably present in the Florida climate. Within reason, this is normal and we cannot take action to eradicate it.
11.2 The villa receives periodic pest control treatment. Only when, in our reasonable opinion, pests in the living accommodation are a serious nuisance will further action be taken.

Brochure Description
12.1 All brochure descriptions are made in good faith and every care taken to ensure their accuracy, but no liability will be accepted in the events of any error.

Complaints
13.1 In the unlikely event that the guest has any reason for complaint or dissatisfaction, they must contact our management company, Doral Woods on 407 931 3295, so that speedy and remedial action is taken.

Liability
14.1 We are not liable for any loss or injury resulting in the use of the villa, pool, or spa.
14.2 We accept no responsibility for and shall not be liable in respect of any loss or damage or alteration, delay or changes arising from circumstances outside our control such as war or threat of war, fire, or adverse weather conditions, government actions, closure, congestion at airports, cancellation or changes of schedules by airlines, theft from the villa premises (both interior and exterior including garage, pool and spa areas)

Insurance
15.1 We strongly recommend that you take out travel and medical holiday insurance to cover unforeseen circumstances which may necessitate the cancellation of your booking.